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COVID-19 Information For Our Customers


Our On-Line Shop & Services

Our website is open for business and taking orders around the clock. We are committed to getting your orders to you as quickly and safely as possible, but please be mindful there may be some occasional delays with delivery due to the ongoing Covid crisis.

2021 UPDATE

OUR NEW VIRTUAL MEASURING & DESIGN ADVICE SERVICE 

We have just introduced our new measuring service appointments that keep our clients and team safe in these difficult times.

This is a free service for those able to access video links such as Face Time, WhatsApp video or Zoom.  We allocate each appointment up to an hour to go through all of your design question offering help in deciding which window treatment is right for you, this also gives us the opportunity to see the room in question, colours etc.  Sample books are available for loan in the Hertfordshire area, for any other areas we offer a sample service.

Once the virtual meeting is over we will forward a diagram and instructions for measuring your window, if you are more comfortable having us on video while you measure so we can advise we are more than happy to do this.

Thank you for your patience.

PPE - MEASURING APPOINTMENTS 

UPDATE - DUE TO THE CURRENT LOCK-DOWN JANUARY 2021 UNTIL FURTHER NOTICE HOME VISITS ARE SUSPENDED>

Please be assured we are trained to reduce the risk of exposure to the virus and to help prevent its spread. We have enhanced our health and safety procedures following the guidelines put in place by the World Health Organisation, Public Health England, UK government and local public health authorities. All distancing measures and rule of 6 will be adhered to in a home environment, face masks will be worn throughout any visits and we ask that our customers do the same. Our visits will be limited to 1 hour.  

Fabric samples and books will continue to be dropped off at an agreed time for a door step delivery and can be retained for a maximum of 5 days.

Thank you for your patience.